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What is RoadMate DVR product warranty?

Road Mate DVR products are warranted to be free from defects in materials or workmanship for one year from the date of purchase. Within this period, Road Mate DVR will, at its sole option, repair or replace any components that fail in normal use. Such repairs or replacement will be made at no charge to the customer for parts or labor, provided that the customer shall be responsible for any transportation cost. This warranty does not apply to: (i) cosmetic damage, such as scratches, nicks and dents; (ii) consumable parts, such as batteries, unless product damage has occurred due to a defect in materials or workmanship; (iii) damage caused by accident, abuse, misuse, water, flood, fire, or other acts of nature or external causes; (iv) damage caused by service performed by anyone who is not an authorized service provider of Road Mate DVR; or (v) damage to a product that has been modified or altered without the written permission of Road Mate DVR. In addition, Road Mate DVR reserves the right to refuse warranty claims against products or services that are obtained and/or used in contravention of the laws of any country.

Repairs have a 90 day warranty. If the unit sent in is still under its original warranty, then the new warranty is 90 days or to the end of the original one year warranty, depending upon which is longer. The warranties and remedies contained herein are exclusive and in lieu of all other warranties express, implied, or statutory, including any liability arising under any warranty of merchantability or fitness for a particular purpose, statutory or otherwise. This warranty gives you specific legal rights which may vary from state to state. In no event shall Road Mate DVR be liable for any incidental, special, indirect or consequential damages, whether resulting from the use, misuse or inability to use this product or from defects in the product. Some states do not allow the exclusion of incidental or consequential damages, so the above limitations may not apply to you.

Road Mate DVR retains the exclusive right to repair or replace (with a new or newly-overhauled replacement product) the device or software or offer a full refund of the purchase price at its sole discretion. Such remedy shall be your sole and exclusive remedy for any breach of warranty.

To obtain warranty service, contact your local Road Mate DVR authorized dealers or Road Mate DVR Product Support for shipping instructions and an RMA tracking number. Securely pack the device and a copy of the original sales receipt, which is required as the proof of purchase for warranty repairs. Write the tracking number clearly on the outside of the package. Send the device, freight charges prepaid, to Road Mate DVR warranty service station.

Online Auction Purchases: Products purchased through online auctions (this does not apply to purchases made on www.roadmatedvr.com) are not eligible for warranty coverage. Online auction is not accepted for warranty. To obtain warranty service, an original or copy of the sales receipt from the original retailer is required. Road Mate DVR will not replace missing components from any package purchased through an online auction.


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